Santander Bank has warned customers after a pensioner lost over £800 in a ‘very credible’ scam. The Mirror reports that a pensioner has been duped out of money after receiving a call from a man posing as an employee of a mobile giant.
Scammers have used a fraud tactic called social engineering which forces victims to share personal information or perform actions that benefit the scammer. By the time victims realize they have been scammed, it is often too late.
“This man had access to all my account details and was able to give me very specific details of the payments I was making,” the 73-year-old told Ayrshire Live. “I’d like to think I’m asking a lot of questions and not falling for a scam, so that was very disturbing.
“When I became a suspect and finally found out that I had been scammed, I was angry that anyone could have access to such details in the first place. It is appalling that this type of person be there and want to try to take advantage of other people.”
Santander has now warned its customers to be vigilant when handing over personal data. “Criminals use sophisticated techniques, invoking fear, panic or forming a friendship,” the bank warned.
These techniques aim to trick the victim into doing something they wouldn’t normally do, including sending a payment without verifying the account, allowing the scammer to access their devices, or giving out personal or security information. The victim, who asked to remain anonymous, said he was asked to download an app to his phone that gave his scammer access to his private and confidential information.
Santander warns that there has been an increase in phone calls and email scams claiming to be from banks or other financial organisations, telling people their accounts have been compromised. The calls then request an immediate transfer of funds to an account provided by the scammer.
These scams often see the fraudster impersonating official organizations and persuading victims to give them remote control of their personal computers. Santander added: “You should never allow remote access to your devices unless you have verified that the caller is genuine and trustworthy.”
Santander said that if a victim grants access to the scammer, they should never open any banking apps or windows, as remote access gives the scammer full view and screen access. of a person’s computer. Fraudsters also use emails, text messages or phone calls as part of “social engineering” scams.
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